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Terms and Conditions





BOOKING YOUR PARTY

Firstly select the party package you would like, Weekday(Mon-Fri), Funtastic/Purrfect/Ultimate (Mon-Sun) then either phone or call in to discuss the date and time you would like.

  • A $100.00 deposit with your booking is required to guarantee your party time. Your booking is not confirmed and your time is not guaranteed, until you have paid your deposit.

  • The deposit is non refundable

  • Once you have paid your deposit you will receive colorful party invitations for your guests

    CONFIRMING YOUR PARTY

  • Please call 9705 9655 to confirm the number of children attending the party, adult platters and party extras. This must be confirmed by the Monday prior to the party.  Should your numbers change prior to the party, please call our centre to adjust your party attendance. We are unable to reduce the number of guests on the day as your food has been prepared.

  • Food platters cannot be cancelled once confirmed as they are ordered in specifically for your needs.

    WHAT TO BRING ON THE DAY

  • The list of children’s names attending the party from the “Lollipops Playland Confirmation Sheet”.

  • Bag or basket to carry the gifts home

  • Birthday cake and candles ( no sparklers )

    WHAT IS NOT ALLOWED IN THE PLAYCENTRE 

  • No glitter or glues

  • No party poppers, streamers or sparklers

  • No piñata’s

  • No other food, adult food platters or drinks

  • Nuts or nut products, bubblegum lolly bags

     

    WHEN YOU ARRIVE FOR YOUR PARTY

  • Your party host will greet you at reception at your party starting time.

  • She/he will show you to your party room and run through the party timetable and set up a drinks tab if requested.

  • A parent of the birthday child must leave a Credit Card or Drivers license at reception (Security Bond)

  • A tub is provided in the party room for children’s shoes.

  • We provide a small amount of seating for your guests.

  • Once the party is finished you will be asked to vacate and we will seat you at the café tables.

  • Before you leave you will be asked to pay your party account, drinks tab and any party extras.

    ADULT FOOD

  • We provide adult platters at an additional cost and WE DO NOT ALLOW EXTRA OR OUTSIDE FOOD into our premises please.

          YOU’RE RESPONSIBILITY

  • Lollipop’s Playland has been designed for safe and enjoyable use by children 0-11 years. However, be aware there are inherent risks involved in indoor play and the use of play equipment.

  • Parents and caregivers (minimum 18 years of age) must provide adequate supervision of all their party children and are responsible at all times for their children’s actions and any children left in their care.  Lollipop’s staff provides general supervision of the Playland only.

  • Lollipop’s Playland accepts no responsibility for damage or injury resulting from the use of the Playland, or lost or stolen articles.

  • We are here to ensure you have a fantastic experience with us. If you have any questions please see your party host or one of the onsite supervisors (visible in a red shirt).

  • We value all feedback as it allows us to make sure we are doing the job right so please don’t hesitate to tell us what you think of your party experience.

    Thank you for choosing Lollipop’s Fountain Gate

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